Refund Policy

Last updated: 15 July 2026 · Effective date: 15 July 2026

This Refund Policy applies to all purchases made on ENIGMA.IST (the “Platform”), which is operated by IAIC AI RESEARCH & TRADING - FZCO (Reg# 79489, TRN 105405840700001, IFZA Properties, Dubai Silicon Oasis, UAE).

Depending on how you paid, your purchase was sold to you by Paddle.com Market Limited (card payments taken through Paddle, where Paddle is the Merchant of Record), IAIC AI RESEARCH & TRADING - FZCO (purchases invoiced in USD or AED), or ООО НИИ ИИ ЭНИГМА (purchases paid in Russian roubles) — see Section 3.3 of our Terms. The seller is identified at checkout before you pay and named on the receipt issued for your payment. A refund is made by the seller of that purchase, and this policy applies equally whichever of them sold to you.

1. 14-day refund window

You may request a full refund within 14 days of the date of purchase, for any reason. No justification is required. Approved refunds are returned through the same payment method you used, in the currency you paid.

2. Subscriptions

You may cancel any subscription at any time through your account settings or by emailing billing@enigma.ist. After cancellation, your access continues until the end of the current paid billing period. Within the 14-day window described in Section 1, you may also request a full refund of your most recent subscription charge.

3. How to request a refund

Send an email to billing@enigma.ist with:

• The email address used for the purchase;
• The order or invoice number from the receipt issued when you paid.

If you no longer have the receipt, tell us the email address and the approximate date of purchase and we will find the payment.

Where Paddle is the seller of record for your purchase, you may also contact Paddle directly at paddle.net to view your order history and request a refund.

4. Processing time

We answer refund requests within 3 business days. Once approved, the refund is sent back through the same payment method you used to pay — card, bank transfer, or another method, as applicable. Where Paddle is the seller of record, the refund is processed by Paddle. How long the money takes to reach you depends on your bank, card issuer, or payment provider, and is outside our control. Refunds are issued in the currency of the original purchase.

5. Chargebacks

If you have any concern about a charge, please contact us first at billing@enigma.ist. We resolve most billing issues within 48 hours and will issue a refund where appropriate, in line with this policy.

6. Contact

Refunds and billing: billing@enigma.ist
General support: support@enigma.ist
Postal: IAIC AI RESEARCH & TRADING - FZCO, IFZA Properties, DSO-IFZA, Dubai Silicon Oasis, Dubai, UAE